SmallBizGenius Analysis
Myprotein receives generally positive feedback, with customers frequently praising the quality and variety of their products, as well as fast delivery. However, some customers report issues with customer service responsiveness and occasional order discrepancies.
Category Breakdown
Scores based on analysis of 300 recent reviews
Product Quality
8.2/10Many reviewers are pleased with the quality of Myprotein's products, especially protein powders and clothing. For example, customers rave about the taste of specific protein flavors like Snickers and Salted Caramel, and the quality and fit of leggings and track pants.
42 reviews mention thisShipping & Delivery
8.5/10Fast and reliable delivery is a recurring theme in positive reviews. Many customers report receiving their orders quickly, sometimes even with free upgrades to next-day delivery, and appreciate the delivery updates.
38 reviews mention thisWebsite & App Experience
7.8/10Several reviewers find the Myprotein website and app easy to use and navigate. They appreciate the simple ordering process and clear product information.
12 reviews mention thisCustomer Service
4.5/10A significant number of reviewers express dissatisfaction with Myprotein's customer service. Common complaints include slow response times, generic replies, and difficulty resolving issues with orders or subscriptions.
20 reviews mention thisProduct Flavors & Variety
8.0/10Customers appreciate the wide variety of flavors available for protein powders and other products. Specific flavors like Snickers, Salted Caramel, and Vimto are frequently mentioned as favorites.
15 reviews mention thisClothing Quality & Fit
7.9/10Several reviewers praise the quality, fit, and reasonable prices of Myprotein's clothing items, such as leggings, joggers, and compression shirts.
8 reviews mention thisSubscription Issues
3.0/10Some customers report problems with Myprotein's subscription service, including unexpected price increases, difficulties canceling subscriptions, and glitches in the system.
5 reviews mention thisPros & Cons
What Customers Love
"I placed the order for delivery in 3-5 working days at around 3/4pm, it was with me the following day at 11:30am. Myprotein messaged and said they were giving me a next day delivery free of charge."
"Great easy website lots to chose from.Protein powder comes in some delicious flavours my favourite salted caramel."
"Bought some clothing - leggings, joggers and a few tops - there was a good offer on and they were really reasonably priced and I wasn’t sure what to expect but they’re brilliant - great fit and qualit..."
"Website and app are well set up and easy to navigate."
"If you can get a decent discount it’s a good experience with fast delivery. Full price is hugely over-priced."
Common Complaints
"Ordered 7 days ago and still no sign of delivery. Customer care ignore you. AVOID THIS COMPANY! I have messaged them 4 times and each time you get a generic reply."
"It's been more then two months and I still didn't receive my package."
"My only gripe is that they change recipes quite often, and not always for the better but that’s just how it goes."
"Also had my subscription price increased by 1/3, when I got in touch to clarify..."
"The product is fine, and delivery was swift. However the packaging that the protein powder arrives in is appalling. The “resealable” strip does not work at all after many attempts at closing the bag,..."
Common Questions About Myprotein
Answers derived from customer review patterns
Is Myprotein legit and trustworthy?
Myprotein appears to be a legitimate company, with a large customer base and generally positive reviews. However, some customers have reported issues with customer service and order fulfillment, so it's important to be aware of these potential drawbacks. While the majority of customers receive their orders without problems, the negative reviews suggest that there is a risk of encountering issues. Overall, Myprotein seems to be a trustworthy company, but it's important to do your research and be prepared to potentially deal with customer service issues.
Based on 45 reviewsDoes Myprotein have good customer service?
Customer service is a point of contention for Myprotein. While some customers report positive experiences with helpful and efficient customer service representatives, a significant number of reviewers express frustration with slow response times, generic replies, and difficulty resolving issues. Some customers have had to wait days for a response or have been unable to get their issues resolved to their satisfaction. Therefore, it's difficult to definitively say that Myprotein has good customer service, as experiences seem to vary widely.
Based on 30 reviewsIs Myprotein worth it for small business?
For small businesses looking to source supplements or fitness apparel, Myprotein offers a wide selection and competitive prices, making it a potentially worthwhile option. The extensive product range and frequent discounts can be attractive for businesses looking to stock up on supplies. However, the reported issues with customer service and order fulfillment should be taken into consideration. If reliable and responsive customer support is crucial for your business, you may want to explore alternative suppliers with a stronger track record in this area.
Based on 25 reviewsWhat is Myprotein's return policy like?
The reviews do not provide specific details about Myprotein's return policy. It is recommended to check Myprotein's website directly for the most up-to-date information on their return policy, including the return window, conditions for returns, and any applicable fees.
Based on 0 reviewsWhy are Myprotein's prices increasing?
One reviewer noted a significant price increase in whey protein over the past year. While the reviews don't offer a definitive explanation, potential factors could include increased ingredient costs, supply chain disruptions, inflation, or changes in Myprotein's pricing strategy. It's worth comparing prices with other suppliers to ensure you're getting the best value.
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